refund policy

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Last Revised: 2022-01-12

STANDARD REFUND TERMS

Products purchased from Hostyaga may be refunded only if canceled within 30 days of the date of the transaction.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Note: If a refund back to the original payment method is not possible, a refund to your Hostyaga balance can be offered as an alternative.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Hostyaga in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Shared Hosting (All Plans)
  • Reseller Hosting (All Plans)
  • Cloud Hosting (All Plans)
  • WordPress Hosting (All Plans)
  • Master Reseller Hosting (All Plans)
  • Alpha Reseller Hosting (All Plans)
  • Email Hosting (All Plans)
  • SSL Certificate

PRODUCTS WHICH ARE NOT AVAILABLE FOR REFUND UNDER STANDARD TERMS

  • Domain Registration
  • Domain Renewals
  • Any Hosting Plan w/ Free Domain Registration
  • VPS Hosting (All Plans)
  • Shared Licenses (All)

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.