abuse policy

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Last Revised: 2022-01-12

We will investigate and record all reports of abuse submitted to us. Where appropriate, we may take action if a violation of any of our terms of service is confirmed or when required to do so if an activity violates the policies of ICANN or appropriate Registry. We may request additional information from you about your report. However, please note we may not be able to provide you with specific updates in response to your specific report due to privacy reasons. As part of our investigation it may also be necessary for us to validate your complaint with our customer.

Process for Handling Abuse:

WHOIS Inaccuracy

How to Submit the complaint

  • Complainant needs to fill the whois reporting at support@hostyaga.com
  • Enter the domain name and describe the whois inaccuracy.
  • Enter you name and email address on which you wish to receive our reply.
  • Send email

Process to address whois inaccuracy complaint

  • Our Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
  • If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAMMING

How to Submit the complaint

  • Complainant needs to fill the whois reporting at support@hostyaga.com
  • Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it we cannot verify the complaint.
  • Enter you name and email address on which you wish to receive our reply.
  • Send email

Process to address spam complaint

  • Our Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
  • In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
  • In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

OTHER ABUSE

How to Submit the complaint

  • Complainant needs to fill the whois reporting at support@hostyaga.com
  • Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
  • Enter you name and email address on which you wish to receive our reply.
  • Send email

Process to address other abuse complaint

  • Our Abuse team will go through the complaint to determine the type of the abuse.
  • In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
  • In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.

After submitting an abuse report, a ticket is received at our centralized ticketing system to track reports. Each of the reports has a unique ID, which is used for internal administration purposes. After the investigation, this unique id will be referenced to respond accordingly with our review and any subsequent next steps.